- CATANO, Pernambuco, Brazil
- On-site
- Full-time · Associate
- $14–$14 per hour
- 3+ years
Tier Two Support role assists customer-facing teams by offering guidance on standard procedures, system navigation, and identifying solutions to meet customer needs. Help Phone team members also assist in managing, containing and resolving complex escalated customer issues.
Compensation
The anticipated base pay compensation range for this position is $14.25
Responsibilities
- Provide guidance on standard procedures and system navigation to customer-facing teams
- Assist in managing, containing and resolving complex escalated customer issues
- Demonstrate advanced knowledge of Grainger systems and processes to provide guidance
- Partner with cross functional business partners to share insights that drive continuous improvement
- Assist in resolving escalations through direct customer interaction and root cause diagnosis
Requirements
- High School Diploma/GED or equivalent experience