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1–2 jobs· newest first

Digital Customer Success, Senior Manager
Equinix · Dallas, US+1 more
$173K–$260KFull-time · Senior
Sr. Customer Experience Engineer
Microsoft · Sydney, Australia
Senior

+10K new in the last hour

Digital Customer Success, Senior Manager

Equinix · Posted Nov 5, 2026

Dallas, Texas, United States +1 more
Full-time · Senior
$173K–$260K per year
10+ years

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Leads the strategy, design and execution of Equinix’s Digital Customer Success Management post sale motion, creating scalable, data-driven customer journeys that drive adoption, value realization, retention and growth across digitally served customer segments.

Locations (2)

Dallas, Texas, United States
Toronto, Ontario, Canada

Compensation

The targeted pay range for this position in the following location are: United States - Dallas Infomart Office DAI : 173,000 - 260,000 USD / Annual. Canada - Toronto Office TRO : 181,000 - 272,000 CAD / Annual

Responsibilities

Define and own the Digital Customer Success strategy, operating model, roadmap and performance framework
Design end-to-end digital journeys across onboarding, adoption, value realization, risk, renewal and growth
Establish segmentation and orchestration rules determining the appropriate combination of digital, pooled and named engagement
Develop event- and signal-driven interventions using customer health, product/service usage, lifecycle milestones, risk indicators, commercial events and customer behavior
Set the strategy and operationalize how we will use AI in the digital Post-Sale motion

Skills

Customer Success Digital Customer Success Customer Experience lifecycle management Gainsight Gainsight Journey Orchestrator Salesforce AI analytics customer telemetry Journey and process design AI platforms automation

Benefits

Employee Assistance Program
Health insurance
Life insurance
Disability insurance
Voluntary plans

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Sr. Customer Experience Engineer

Microsoft · Posted Nov 5, 2026

Sydney, New South Wales, Australia
Senior
4+ years

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Lead technical support for Microsoft 365 customers, managing complex escalations and driving product improvements.

Responsibilities

Handles complex escalations on customer issues with executive visibility
Acts as a voice of customers to inform product groups
Identifies and utilizes engineering tools and telemetry to flag defects
Gathers and synthesizes customer feedback to identify gaps
Proactively conducts health checks to optimize customer environments

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence or related field
Nice to have: Certification in Microsoft Cloud Technologies
Nice to have: Certification in AI programs (AB-900, AI-900)
Nice to have: Experience migrating third‑party platforms to Microsoft 365

Skills

Engineering tools Customer telemetry Complex case handling Technical support Customer experience engineering

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