Senior Project Manager to support a large-scale, customer-facing transformation program driving execution across customer experience, CRM, billing, and customer service platforms.
Pay Rate: $100–$130/hour (W-2), W-2 Option w/ Benefits: $95-$125/hour
- Lead execution of customer transformation initiatives aligned to assigned workstreams
- Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
- Develop and manage detailed project plans, milestones, risks, and dependencies
- Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
- Facilitate collaboration across business, IT, customer service, billing, and digital teams
- Nice to have: SAP
- Nice to have: customer billing systems
- Nice to have: IVR platforms
- Nice to have: call center technology
- Nice to have: customer service operations