- Prince George, British Columbia, Canada +1 more
- Hybrid
- Full-time · Associate
- 2+ years
Responsible for delivering high-quality technical support to staff and ensuring the reliable, secure, and efficient operation of IT systems and networks.
Locations (2)
- Prince George, British Columbia, Canada
- Vanderhoof, British Columbia, Canada
Responsibilities
- Deliver responsive, professional support to end users across four BC locations via the helpdesk ticketing system, phone, email, remote support tools, and in-person interactions.
- Diagnose and resolve hardware, software, and network issues, identifying root causes and implementing preventative measures to reduce recurrence.
- Provision, modify, and revoke user access to systems and applications in accordance with security best practices using Azure Active Directory and related tools.
- Install, configure, and maintain workstations, software, and peripheral devices, ensuring systems remain secure, compliant, and up to date.
- Provide end-user guidance and develop clear, user-friendly documentation to support self-service and improve overall technology adoption.