- Pune, Maharashtra, India
- 2–4 years
Provide technical support for Aera Decision Cloud, troubleshooting customer issues and maintaining knowledge base
Compensation
competitive salary and company stock options
Responsibilities
- Learn product line quickly
- Work on customer-reported issues with QA, App Development, Engineering and Product Management
- Gather information and perform root cause analysis
- Communicate with customers on issue status
- Respect defined SLAs
Requirements
- Bachelor’s degree in a technical field or equivalent
- Nice to have: Java programming
- Nice to have: 3 tier application architecture
- Nice to have: cloud platforms