- Mississauga, Ontario, Canada
- Full-time · Senior
- CA$94K–CA$141K per year
- 5+ years
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for supporting, maintaining, and optimizing business-critical applications running on IBM i (AS/400) platforms.
Compensation
Salary Range: $94,100 - $141,100; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range.
Responsibilities
- Provide Level 2 and Level 3 support for mission-critical AS/400 (IBM i) applications.
- Monitor and manage production incidents, service requests, and problem tickets.
- Diagnose, troubleshoot, and resolve application and system issues within established service level objectives.
- Participate in on-call support rotations and support critical production events.
- Escalate complex issues appropriately and coordinate resolution across multiple support teams.
Requirements
- Computer Science
- Information Technology
- Engineering
- Nice to have: ITIL certification
- Nice to have: IBM i modernization tools