Lead and manage customer service operations across multiple DMV customer service centers in the Tidewater District, ensuring compliance, training, and efficient service delivery.
Locations (11)
Hampton, Virginia, United States
Newport News, Virginia, United States
Gloucester, Virginia, United States
Smithfield, Virginia, United States
Courtland, Virginia, United States
Suffolk, Virginia, United States
Show all 11 locations
Portsmouth, Virginia, United States
Norfolk, Virginia, United States
Chesapeake, Virginia, United States
Virginia Beach, Virginia, United States
Onancock, Virginia, United States
Compensation
Hiring Range: $47,355.00 - $54,458.00
Responsibilities
Lead and manage daily operations across multiple customer service centers
Provide subject matter expertise and guidance to CSC Generalists and wage employees
Oversee complex customer service transactions and ensure compliance with DMV regulations
Assist with training, mentoring, and performance management of staff
Act as liaison between management and frontline employees
