- Bangkok, Bangkok, Thailand
- Director
- 7–10 years
Strategic leadership role to lead User Operations, aligning O2O and DTC initiatives to drive growth and customer experience.
Responsibilities
- Develop and lead the overall User Operations strategy, aligning O2O and DTC initiatives with broader company goals.
- Translate customer and market insights into operational strategies that drive growth, efficiency, and retention.
- Supervise and mentor the O2O Manager and DTC Manager, ensuring operational targets, KPIs, and quality standards are met.
- Foster synergy between the O2O and DTC functions to deliver a unified and consistent customer experience.
- Champion customer-centric thinking across all operations, ensuring a frictionless, responsive, and personalized user experience across all touchpoints.
Requirements
- Bachelor's degree in Business, Operations, or a related field
- Nice to have: Master’s degree
- Nice to have: data analytics platforms