- Bengaluru, Karnataka, India +1 more
- On-site
- Full-time · Senior
- 4+ years
The Senior Analyst supports MST operations by owning complex workflows, analyzing performance trends, and driving process improvements across Reset, Service, audit, and planning activities.
Locations (2)
- Bengaluru, Karnataka, India
- Mooresville, North Carolina, United States
Responsibilities
- Own complex MST workflows end-to-end and ensure timely, accurate execution across all MST Functions
- Analyze labor hours, workload trends, audit results, and operational performance to identify risks and opportunities
- Lead root-cause analysis for recurring issues, process gaps, and execution delays
- Partner with Project Planning, MST, and business stakeholders to improve communication and planning efficiency
- Maintain and improve SOPs, knowledge repositories, templates, and governance documentation
Requirements
- Bachelor’s Degree