- Atlanta, Georgia, United States
- Full-time · Manager
- 6+ years
The Business Engagement Manager provide strategic leadership, technical expertise, and tactical support to maximize the value that internal data, analytics, and AI solutions can provide Georgia Power Customer (GPC) Experience (CX). The role acts as the connective tissue between internal technical teams and CX business units.
Responsibilities
- Meet regularly with CX business unit teams to identify client pain points, document goals, and identify if data, analytics, AI, or technology solutions can address their needs.
- Integrate large-scale analytics and AI solutions into existing GPC CX business processes.
- Formulate and deliver process automation solution frameworks for identified GPC CX business processes.
- Collaborate with Technology Organization, Customer Data Platform, and Data Management Hub to enable foundational data needs for analytics.
- Provide strategic and tactical support to system AI and analytics initiatives and solution development.
Requirements
- Bachelor’s Degree in Engineering
- Analytics
- Data Science
- Artificial Intelligence
- Mathematics