Customer Service Advocate
Pyramid Consulting, Inc · Posted Nov 10, 2026
- Sacramento, California, United States
- On-site
- Contract · Associate
- $19–$19 per hour
- 2+ years
Provide customer service in a high‑paced contact center, making outbound calls to healthcare providers, documenting interactions, and maintaining quality standards.
Compensation
Pay Range: $19 /hour.
Responsibilities
- Make outbound calls to healthcare providers to request medical records
- Document all member or provider information and communications for quality and performance tracking through the Data Plus system
- Handle difficult conversations and de‑escalate situations professionally while maintaining performance and quality standards based on established contact center metrics
- Provide customer service in a high‑paced contact center environment over the phone, via live chats, and emails
- Remain up‑to‑date and adhere to quality standards, regulations, and all other policies to ensure consistency and compliance
Requirements
- High School diploma or GED required
- Nice to have: experience interacting and multitasking using multiple systems and programs simultaneously