- Irving, Texas, United States +1 more
- Hybrid
- Internship · Intern
- $25–$25 per hour
Support the Customer Experience team's work to use quantitative and qualitative insights to understand the post-sale client experience across selected business units or client need areas, helping to design and improve experiences for greater impact and value.
Locations (2)
- Irving, Texas, United States
- Chicago
Compensation
Pay rate: $25 per hour.
Responsibilities
- Map the post-sale client journey across selected business units or client need areas, from implementation through adoption, value realization, renewal and potential expansion.
- Document client needs, personas, key moments, touchpoints, handoffs, responsibilities and pain points across the post-sale journey experiences.
- Review available client feedback, Voice of Customer input, business data and internal stakeholder perspectives to identify themes, friction points, unmet needs and potential growth signals.
- Compare the post-sale experience across selected business units or client need areas to identify enterprise-wide expectations as well as requirements that should be tailored by business area.