Application Support Analyst
Razor Talent · Posted Nov 13, 2026
- Rockville, Maryland, United States
- On-site
- Full-time · Mid
- 3+ years
Provide advanced Tier 4 application support for enterprise applications supporting a federal government customer, focusing on resolving escalated technical issues and analyzing application and data-related problems.
Responsibilities
- Provide advanced Tier 4 application support, responding to technical issues and service tickets escalated through lower levels of Help Desk or Service Desk support
- Investigate, analyze, and troubleshoot complex application issues to identify root causes and recommend appropriate solutions
- Serve as a liaison between operations, client stakeholders, and engineering/development teams to facilitate issue resolution
- Communicate technical information, application functionality, and proposed solutions clearly to customers and internal teams
- Escalate unresolved or ongoing technical issues to the appropriate engineering support teams
Requirements
- Nice to have: SOAP UI