- San Pedro Sula, Cortés, Honduras
- On-site
- Full-time · Associate
The Helpdesk Agent oversees network components and is responsible for network management. Administers, monitors, fixes, and maintains items such as servers, endpoints, software, backup systems, and other systems and devices.
Responsibilities
- Monitor N-central RMM portal for alerts
- Provide installation, maintenance, and troubleshooting for IT systems, devices, and software
- Provide professional communication, both written and verbal via phone, email, and chat among the organization and with end users
- Escalate issues when applicable
- Document all service request information into internal database systems according to stringent guidelines and procedures
Requirements
- General education, vocational training and/or on-the-job training
- Accredited, IT related certifications
- Accredited, IT related bachelor’s degree
- Nice to have: N-able RMM software
- Nice to have: MSP Backup software