Customer Solutions Dealer Experience Business Analyst
Napoleon · Posted Sep 15, 2026
- Toronto, Ontario, Canada
- Contract
- 5+ years
Business Analyst supporting Customer Solutions & Dealer Experience departments, responsible for process mapping, reporting, and data analysis to drive operational improvements.
Responsibilities
- Create, update, maintain and develop programs used by the department
- Produce and automate reports using MS Office, ERP, CRM, Power BI and data cubes
- Maintain documents and reports to improve business analysis
- Analyze statistics to support application development and identify trends
- Participate in defining business requirements and enhancing current products and tools
Requirements
- Post‑Secondary education in Information Systems and/or Computer Science and Business Management