- Remote, Canada
- Remote
- 5+ years
Lead strategy, operations, and performance of assigned Patient Support Programs, ensuring compliance, service excellence, and alignment with client objectives.
Responsibilities
- Lead PSP operations and strategy
- Develop and execute action plans to meet service levels and KPIs
- Identify challenges, opportunities, and innovations
- Act as point of escalation for issues
- Oversee day-to-day program operations
Requirements
- University degree in Business Administration, Science, Healthcare, or related field
- Advanced degree or certifications (e.g., MS or MA)
- Nice to have: Bilingualism (French/English)