Referso Jobs

CRM Functional Analyst

Arrow Electronics · Posted Nov 5, 2026

Open

Casablanca, Casablanca-Settat, Morocco
Full-time · Mid
5+ years

Apply with Referso

CRM Functional Analyst

Arrow Electronics · Posted Nov 5, 2026

Open

Casablanca, Casablanca-Settat, Morocco
Full-time · Mid
5+ years

Apply with Referso

CRM Functional Analyst

Arrow Electronics · Posted Nov 5, 2026

Open

Casablanca, Casablanca-Settat, Morocco
Full-time · Senior
5+ years

Apply with RefersoAI Apply on careers page

Lead functional analysis and design for Salesforce CRM solutions, translating business requirements into scalable configurations and integrations within a global enterprise environment.

Responsibilities

Partner with business stakeholders to understand processes and desired outcomes
Lead discovery sessions and translate requirements into user stories, acceptance criteria, and process flows
Analyze existing processes and recommend simplification, standardization, and automation
Facilitate requirement reviews and obtain stakeholder alignment
Translate requirements into scalable CRM solutions aligned with enterprise architecture

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field
Nice to have: Salesforce Administrator certification
Nice to have: Business Analyst certification
Nice to have: Sales Cloud Consultant certification
Nice to have: Service Cloud Consultant certification

Skills

Salesforce Sales Cloud Salesforce Service Cloud CRM concepts Salesforce integrations

Subcontractor

Birlasoft Limited · Posted Nov 5, 2026

Open

Hyderabad, Telangana, India
8+ years

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Business Analyst for Conduent HSP Modernization program

Responsibilities

Understand HSP business processes, user workflows, existing application behavior, business rules, and operational needs
Conduct requirement workshops and discussions with customer stakeholders, business users, and domain SMEs
Analyze, clarify, document, and manage functional and non-functional requirements
Prepare business requirements, process flows, use cases, user stories, acceptance criteria, interface requirements, and supporting documentation
Maintain requirement traceability from business need through design, development, testing, and acceptance

Requirements

Nice to have: .NET applications
Nice to have: React
Nice to have: Web applications
Nice to have: REST APIs
Nice to have: SQL Server

Skills

Business requirement analysis Process analysis Requirement documentation Stakeholder workshops SDLC

Data mappings jobs

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