- Bangalore, India
- On-site
- Full-time · Manager
- 5+ years
Lead, scale and support our Support team within the growing CX Experience organization at Ethos. This person will manage the day-to-day operations of the support team, drive process improvements, and ensure we’re delivering an exceptional experience for our partners.
Responsibilities
- Supervise the daily operations of the partnership support team, guiding and allocating workload to achieve the most efficient and effective outcomes
- Manage, motivate, and develop a team of up to 40+ support representatives to deliver the best possible issue resolution to partners/consumers
- Manage the team in a way that enables meeting monthly team metrics and goals identified as well as team and department SLAs; track and report metrics to leadership
- Help manage or handle complex and escalated partner inquiries in a way that creates positive customer interactions
- Create and nurture a work environment and team culture where team can excel
Requirements
- Bachelor's degree or equivalent preferred