- Toronto, Ontario, Canada +1 more
- Full-time · Senior
- 3–5 years
The Senior Technical Account Manager (Sr. TAM) provides premium account management services to assigned clients and partners with Client Support Analysts to deliver best-in-class support. The role is hands-on with the Dayforce product and involves collaborating with R&D, Implementation, and Professional Services.
Locations (2)
- Toronto, Ontario, Canada
- Minneapolis, Minnesota, United States
Responsibilities
- Partner with the Customer Success Manager to establish and strengthen executive relationships.
- Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
- Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
- Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
- Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.