Provide L2/L3 technical support for Salesforce incidents and service requests, diagnose and resolve application defects, and continuously improve the platform through configuration, code changes, and documentation.
Responsibilities
- Take part in Knowledge Transfer with incumbent Salesforce subject matter experts
- Review Apex, LWC, Flow, configuration and integration components
- Provide L2/L3 technical support for Salesforce incidents and service requests
- Diagnose and resolve application defects and production issues
- Find root causes of recurring or complex technical problems
Requirements
- Nice to have: Conga
- Nice to have: Pardot
- Nice to have: Marketing Cloud Account Engagement