- Poland
- Hybrid
- Contract · Manager
Lead a team of 6 in-app tracking specialists, owning the team's results and development while staying close to the technical work.
Responsibilities
- Lead a team of 6 in-app tracking specialists: set priorities, manage performance, give regular feedback, and support each person's development.
- Own the team's SLAs and the quality of ticket resolution, and make sure the right things get fixed first.
- Act as the escalation point for the most complex attribution, tracking and data-consistency cases, and drive them to a root cause together with internal technical departments.
- Stay hands-on: around 40% of your time will go to technical investigations across RTB House systems, MMPs and third-party integrations.
- Have an active role in the internal projects and processes connected to the InApp initiatives within the company
Requirements
- Nice to have: Google Analytics
- Nice to have: Firebase
- Nice to have: Internal BI systems
- Nice to have: Ticket-based support work
- Nice to have: SLA management