The Customer Experience Learning Enablement Specialist I contributes to the development, delivery, and maintenance of learning solutions that support frontline readiness, consistent performance, and effective communication.
Support identification of learning and training gaps by using performance insights, operational feedback, and frontline observations to inform learning solutions
Partner with Performance Insight teammates to understand performance patterns and determine when learning interventions are required
Build understanding of how performance insights inform learning needs
Develop and deploy timely stop gap learning solutions to address immediate performance or knowledge needs
Design and deliver foundational learning solutions aligned with frontline workflows, responsibilities, and performance expectations
Requirements
Nice to have: Healthcare experience
Nice to have: Insurance experience
Nice to have: Contact center experience
Nice to have: Customer experience setting experience
Prepare and deliver technical, skill-based instructional training to newly hired and existing MEI employees, coordinate apprenticeship training programs, and oversee training initiatives.
Responsibilities
Oversee apprenticeship training initiative and mentor pairing
Manage training projects for regional office needs
Evaluate and report student progress
Deliver training to individuals or groups
Maintain training records and compliance
Requirements
High school diploma or equivalent
Bachelor's in Education, Training, Human Resources, Industrial Education or related field
The Learning & Development Director is responsible for establishing and executing the Company's enterprise-wide learning, leadership development, organizational effectiveness, and talent development strategy.
Locations (2)
Calabasas, California, United States
Los Angeles, California, United States
Compensation
Competitive Salary, Bonuses and Incentives.
Responsibilities
Develops and executes the company-wide learning, leadership development and organizational effectiveness strategy aligned with business objectives.
Leads the design, implementation, and continuous improvement of training programs, leadership development initiatives, career pathing frameworks, and succession planning processes.
Partners with Executive Leadership, Human Resources, and business leaders to identify workforce capability needs, leadership competencies, and organizational development priorities.
Directs company-wide training needs assessments, skills gap analyses, and employee development initiatives to support business growth and performance.
Oversees the development and delivery of instructor-led, virtual, blended, and e-learning programs, learning resources, and knowledge management tools.
Requirements
Bachelor’s degree in education, Training and Development, Human Resources, Business Administration, or related field or equivalent Learning and Development training and experience
Nice to have: Master’s degree
Nice to have: Certified Professional in Learning and Performance
