Greets customers and facilitates the patient registration process, collecting demographic and financial information, managing insurance documentation, handling payments, and maintaining accurate records.
- Interviews patients to obtain complete demographic details, financial information, and minimum health information
- Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
- Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
- Maintains all assigned work queues according to supervisor’s instructions and guidance
- Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
- Nice to have: Previous Patient Access Representative or Patient Scheduler experience