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1–1 jobs· newest first

Associate CX Incident Response Manager
Crunchyroll, LLC · Mexico City, Mexico
Associate

+10K new in the last hour

Associate CX Incident Response Manager

Crunchyroll, LLC · Posted Nov 6, 2026

Mexico City, Mexico City, Mexico
Associate

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Manage incident detection, response, and prevention for global customer experience incidents.

Responsibilities

Aggregate and synthesize fan-reported issues into structured incidents
Perform root cause analysis
Quantify incident impact
Track and report key performance metrics
Build and maintain dashboards

Skills

SQL Databricks Salesforce Detection engine tuning Payment systems Billing infrastructure Site reliability Production systems Content & media operations Video playback systems User account & identity systems

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