Senior Product Designer to shape AI-driven billing experiences for AWS customers, ensuring trust, transparency, and control over cost estimates and payments.
Locations (2)
Seattle, Washington, United States
New York, New York, United States
Compensation
USA, NY, New York - 151,600.00 - 205,000.00 USD annually
USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually
Responsibilities
Frame ambiguous problems before solving them, lead the work through launch, and define quality measures, including automated reviews of AI answers
Shape how customers understand pricing and estimate cost before they commit, turning complex pricing models into clear choices
Define how AI agents act on customers’ behalf, including autonomy, human approval, and undo actions
Design trust patterns that surface an agent’s confidence, reasoning, and attribution
Design conversations in a clear, trustworthy voice, explaining cost drivers and recovering from misunderstandings
Requirements
Nice to have: portfolio showcasing early-stage design
Nice to have: AI-powered or agentic experiences
Nice to have: delegation and human-in-the-loop patterns
Nice to have: trust patterns
Nice to have: prototyping in code using AI coding tools
Lead product strategy and execution for the Integrations & AI Foundations platform, driving API, MCP, document parsing, retrieval, and AI agent services.
Responsibilities
Set platform strategy and sequencing across five areas
Run APIs as a product: contracts, versioning, deprecation, rate limits, SLAs, Developer Portal and documentation
Define and launch the customer-facing MCP offering
Generalise document parsing for broader use
Shape retrieval and agentic layer as services with access control and guardrails
Lead strategy, roadmap, and lifecycle of the Customer Support API Platform, driving adoption, governance, and integration across internal and external stakeholders.
Responsibilities
Own the strategy, roadmap, and lifecycle of the Customer Support API Platform
Define and prioritize platform capabilities based on business value, customer needs, and technology strategy
Drive API adoption and developer engagement across internal and external consumers
Partner with engineering teams to deliver reliable, secure, and scalable platform services
Establish API standards, governance, security, and operational excellence practices
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