Service Desk Team Leader
Specsavers · Posted Nov 5, 2026
- Victoria, Australia
- Quarterly bonus scheme
- 1–5 years
Lead a team of seven to deliver exceptional customer support and consistently achieve service level targets, overseeing escalations, monitoring queue performance, and ensuring positive customer outcomes while maintaining high standards of service delivery and operational efficiency.
Responsibilities
- Lead a team of seven to deliver exceptional customer support
- Oversee escalations and monitor queue performance
- Ensure positive customer outcomes while maintaining high standards of service delivery and operational efficiency
- Coach, develop and motivate team members
- Drive enhancements across service delivery processes and knowledge management