Principal Customer Identity Access Management (CIAM) Architect responsible for technical architecture and strategic leadership of Citizens' CIAM platform.
Locations (6)
Johnston, Rhode Island, United States
Boston, Massachusetts, United States
Marlton, New Jersey, United States
Phoenix, Arizona, United States
Irving, Texas, United States
Charlotte, North Carolina, United States
Compensation
The salary range for this position is $170,000 to $210,000 per year, plus an opportunity to earn additional incentive earnings.
Responsibilities
Define and evolve the target state architecture for Citizens' Customer Identity and Authentication ecosystem.
Establish enterprise architecture patterns and technical standards for customer authentication, authorization, federation, identity orchestration and identity lifecycle services.
Develop architecture supporting modern authentication capabilities including Passkeys, Passwordless Authentication, Multifactor Authentication, Adaptive Authentication, Risk Based Authentication and Identity Federation.
Provide architectural leadership across CIAM platforms and technologies including Ping Identity, ForgeRock, Okta, Auth0, Microsoft Entra ID or comparable enterprise identity platforms.
Define architecture patterns using OAuth 2.0, OpenID Connect, SAML, SCIM, FIDO2, WebAuthn and related identity standards.
Requirements
Nice to have: Financial Services
Nice to have: Banking
Nice to have: Payments
Nice to have: Highly Regulated Industry Experience
Lead engineering teams responsible for Digital Experience Protection (DEP) capabilities that protect customer interactions from sophisticated bots, account abuse, fraudulent automation, and emerging agent-driven threats.
Locations (3)
Charlotte, North Carolina, United States
Concord, California, United States
San Leandro, California, United States
Compensation
$159,000.00 - $305,000.00
Responsibilities
Provide Technical and Architectural Leadership
Lead engineering teams responsible for business-critical DEP platforms, services, APIs, detection capabilities, and integrations.
Establish technical strategy aligned with business needs, customer experience, and the evolving threat environment.
Lead architecture and design reviews covering scalability, resiliency, security, latency, observability, and maintainability.
Principal CIAM ArchitectCitizens Bank · Johnston, US+5 more