- Dallas, Texas, United States +1 more
- Full-time · Senior
- $173K–$260K per year
- 10+ years
Leads the strategy, design and execution of Equinix’s Digital Customer Success Management post sale motion, creating scalable, data-driven customer journeys that drive adoption, value realization, retention and growth across digitally served customer segments.
Locations (2)
- Dallas, Texas, United States
- Toronto, Ontario, Canada
Compensation
The targeted pay range for this position in the following location are: United States - Dallas Infomart Office DAI : 173,000 - 260,000 USD / Annual. Canada - Toronto Office TRO : 181,000 - 272,000 CAD / Annual
Responsibilities
- Define and own the Digital Customer Success strategy, operating model, roadmap and performance framework
- Design end-to-end digital journeys across onboarding, adoption, value realization, risk, renewal and growth
- Establish segmentation and orchestration rules determining the appropriate combination of digital, pooled and named engagement
- Develop event- and signal-driven interventions using customer health, product/service usage, lifecycle milestones, risk indicators, commercial events and customer behavior