Hands-on 1st Line Application Support Analyst to provide onsite support for business-critical software applications within a complex engineering and manufacturing environment.
Locations (4)
Appledore, England, United Kingdom
Belfast, Northern Ireland, United Kingdom
Methil, Scotland, United Kingdom
Arnish, Scotland, United Kingdom
Responsibilities
Provide hands-on first-line application support to engineering, manufacturing and business users
Support Business Applications, PLM, CAD and other specialist engineering and Manufacturing Applications/Software
Diagnose and resolve application issues covering access, permissions, configuration, functionality, licensing and application errors
Own incidents and requests from initial contact through to resolution and closure
Escalate complex issues effectively to relevant SMEs while retaining ownership of the user experience
Requirements
Nice to have: Specialist engineering application experience
Nice to have: Manufacturing application experience
Hands-on 1st Line Application Support Analyst to provide onsite support for business-critical software applications within a complex engineering and manufacturing environment.
Locations (4)
Belfast, Northern Ireland, United Kingdom
Appledore, England, United Kingdom
Methil, Scotland, United Kingdom
Arnish, Scotland, United Kingdom
Responsibilities
Provide hands-on first-line application support to engineering, manufacturing and business users
Support Business Applications, PLM, CAD and other specialist engineering and Manufacturing Applications/Software
Provide direct onsite, face-to-face and desk-side support to users