- United Kingdom
- Hybrid
- Full-time · Mid
Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from Access solutions while supporting retention and long-term success.
Responsibilities
- Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from their Access solutions while supporting retention and long-term success
- Identify and progress cross-sell and upsell opportunities, managing opportunities through the sales process and working with colleagues on larger or more complex opportunities
- Work closely with Customer Success, Support, Finance and Sales teams to resolve issues, protect renewals and create a joined-up customer experience
- Use customer insights, customer relationship management (CRM) data and artificial intelligence (AI) enabled tools to identify risks, support forecasting and uncover opportunities for account growth