- Hamburg, Hamburg, Germany
- On-site
- Full-time · Associate
- 0+ years
Engaged Call Center Agent for telephone patient service, handling an average of 600 incoming calls daily.
Compensation
Attraktive Vergütung nach Vergütungsordnung
Responsibilities
- Professionally answering incoming patient calls
- Scheduling, rescheduling, and coordinating examination appointments
- Answering general questions about services and practice procedures
- Processing and forwarding patient concerns to relevant departments
- Maintaining and updating patient data in the practice management system
Requirements
- Nice to have: Experience in telephone customer service
- Nice to have: Experience in a medical environment