- Houston, Texas, United States
- On-site
- Full-time · Mid
- $85K–$95K per year
- 3–5 years
The customer success manager plays a key-role in helping to secure renewals, close new business and deepen our relationships with clients by providing customer support and trainings in the North American region for Upstream Exploration & Production products and datasets.
Compensation
S&P Global states that the anticipated base salary range for this position is $85,000.00 to $95,000.00 Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
Responsibilities
- Interact with clients via phone, email, and live meetings to provide support and trainings on E&P databases
- Troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers
- Create and deliver complex workflows in a straightforward and clear manner
- Develop an understanding of the users and be their ‘voice’ within the business by conveying customer feedback to the relevant stakeholders
- Continually improve product knowledge to ensure the best support can be offered to all clients
Requirements
- Nice to have: Land Experience
- Nice to have: S&P Global Upstream products experience