Lead customer projects from kickoff through delivery, planning, coordinating, and delivering customer deployments while ensuring data becomes operational for utility customers.
Compensation
Competitive Package: Attractive salary, equity options, and a comprehensive benefits package.
Responsibilities
Plan and manage customer deployments, coordinating with internal teams to keep projects on track, surface risks early, and ensure customers stay informed of progress and status.
Work with customer technical teams to understand their systems and requirements. Define how we deliver and integrate data into their environments, review deliverables for accuracy and alignment with customer specifications, and serve as the technical point of contact for data-related discussions.
Work with external partners, such as system integrators and patrol teams, who help deploy our solution and operationalize our data. Align partners on requirements, timelines, and data specifications to ensure a seamless customer experience.
Help customers get the most out of our AI-generated results by proactively identifying meaningful findings and developing deliverables that make our data actionable within their operations.
Bridge customer needs with our product and engineering teams. Capture feedback and feature requests, help assess feasibility, and ensure customer priorities inform product direction.
Requirements
Bachelor’s degree in Computer Science, GIS, or a related field, or equivalent experience
Nice to have: Data integration into utility GIS, asset management, or work management systems
Nice to have: Python or other scripting
Nice to have: AI tools for prototyping and automation
Senior Technical Project Manager, Customer OperationsNewNoteworthy AI · Remote, US