Support established customers by phone, email, and website chat. Manage orders, quotes, and job files from start to finish while coordinating shipping, inventory, billing, and service needs.
Competitive compensation and benefits package, including quarterly bonuses!
- Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
- Process product orders, quotes, work orders, projects, and job files from start to finish.
- Process online orders, communicate through website chat, and troubleshoot customer account issues.
- Order products and equipment, track orders, resolve problems, and coordinate shipping.
- Address billing and service concerns and route complaints to the appropriate department.
- High school diploma or equivalent
- Nice to have: Working knowledge of plumbing products and their applications
- Nice to have: supervisory or management experience
- Competitive benefits package
- Quarterly bonuses
- Professional development opportunities
Customer Service Representative – PlumbingEtna Shared Services · Saginaw, US