The Customer Success Manager guides clients through their journey, offering proactive support, driving long-term engagement, and contributing to customer service process development.
Locations (11)
SF Bay Area, California, United States
New York, New York, United States
Los Angeles, California, United States
Boston, Massachusetts, United States
Seattle, Washington, United States
Denver, Colorado, United States
Show all 11 locations
Chicago, Illinois, United States
Dallas, Texas, United States
Atlanta, Georgia, United States
Austin, Texas, United States
Hawaii, Hawaii, United States
Compensation
Zone A (SF Bay Area, New York, Los Angeles): $102,000 - $108,000; Zone B (Boston, Seattle, Denver, Chicago): $91,800 - $97,200; Zone C (Dallas, Atlanta, Austin, Hawaii): $86,700 - $91,800; Zone D (Rest of U.S.): $81,600 - $86,400
Responsibilities
Lead onboarding experiences for assigned customers
Implement and maintain a customized engagement plan for each customer
Build and maintain strong relationships with an assigned portfolio of customers
Function as the customer advocate and provide internal feedback
Use the Intercom customer service system to manage and respond to Tier 1 support requests