- Remote, Latin America
- Remote
- Full-time · Mid
- $2K–$2K per month
- 3+ years
Provide advanced technical support to partners, resellers, and direct customers.
Compensation
Compensation: $1,500–$2,000/month, depending on experience
Responsibilities
- Handle Level 2 and Level 3 technical support escalations from partners, resellers, and direct customers.
- Investigate technical issues, reproduce bugs, analyze system logs, and identify potential root causes.
- Troubleshoot complex product and platform-related issues and coordinate findings with the appropriate internal teams.
- Manage technical escalations from partner and reseller channels, as well as technical support inquiries escalated by the Customer Support team through Intercom.
- Communicate technical findings, troubleshooting steps, and resolution updates clearly through Slack, email, and other messaging channels.
Requirements
- Nice to have: DNS configuration
- Nice to have: SMTP and email delivery protocols
- Nice to have: Cold email infrastructure
- Nice to have: SaaS technical support
- Nice to have: Intercom