L2 Helpdesk Engineer
scalableos · Posted Nov 4, 2026
- Remote, Philippines
- Remote
Provide first- and second-line technical support in a Managed Service Provider environment, handling Windows and Microsoft 365 issues, email delivery, DNS, and basic network troubleshooting.
Responsibilities
- Provide first- and second-line technical support to clients in an MSP environment
- Manage and resolve 10–15 support tickets per day
- Troubleshoot Windows desktops, laptops, applications, peripherals, and common user issues
- Provide technical support for Microsoft 365 (Exchange Online, Outlook, Entra ID, MFA, user and account issues, email configuration)
- Diagnose and resolve email delivery issues (bounced messages, spam filtering, authentication)
Requirements
- Nice to have: Mac/macOS support
- Nice to have: Sophos Email Security
- Nice to have: Sophos firewalls
- Nice to have: SonicWall firewalls
- Nice to have: ConnectWise