- Remote, United States
- Remote
- Full-time · Associate
- $25–$30 per hour
The Customer Support Associate will play an important role in delivering a reliable, high-quality experience for customers using a technology platform designed to improve parking management for residential and commercial properties.
Compensation
$25–$30 per hour.
Responsibilities
- Provide responsive, high-quality customer support while consistently meeting established service-level agreements (SLAs)
- Manage high volumes of email-based customer inquiries, resolving issues efficiently and communicating clearly with customers and internal teams
- Support the Operations team in maintaining strong relationships with existing properties and ensuring smooth day-to-day building operations
- Assist with onboarding new properties and customers, helping them successfully adopt and use the platform
- Develop a thorough understanding of the product, its features, and the needs of current and prospective customers
Requirements
- Nice to have: Operations role experience
- Nice to have: Property management
- Nice to have: Leasing agent experience
- Nice to have: Spanish language proficiency