Lead day‑to‑day delivery of AV, meeting‑room and event services, ensuring service reliability and operational readiness.
Responsibilities
Lead day‑to‑day delivery of AV, meeting‑room and event services
Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms and associated AV technologies
Own technical readiness and delivery for executive meetings, town halls and business‑critical events
Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation
Lead and develop the AV & Events team, including workload planning, objectives, 1:1s, performance conversations, coaching and development
Requirements
Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications or a related discipline
Identifying, assessing, and analyzing the technology training needs of Thesis SM users and learners in support of the College’s R3 Change Management plan
Planning, developing and implementing various training program initiatives for R3 technology ecosystem users and learners
Recruits, trains, and supports Portal Pathfinders who support Learner adoption of Thesis Student Portal
Monitoring and evaluating program performance by conducting program evaluations and client surveys and using performance metrics and developing program improvement strategies for implementation
Leading and facilitating the onsite delivery of various systems training initiatives
Requirements
Minimum three (3) year diploma/degree in Information Technology related diploma/degree or relevant work experience in enterprise systems
Minimum three (3) year diploma/degree in Business, Communications, or English