- London, England, United Kingdom +1 more
- Hybrid
- Full-time · Associate
- £32K–£55K per year
Use problem-solving, service improvement and product operations skills to create lasting change by helping improve the support, performance and user experience of a critical enterprise learning platform.
Locations (2)
- London, England, United Kingdom
- Gloucester, England, United Kingdom
Compensation
Alongside a starting salary of between £32,000 to £55,000 per annum
Responsibilities
- Managing and prioritising incidents, requests and service issues across a critical enterprise platform
- Investigating problems and identifying root causes of recurring issues
- Analysing trends and support data to uncover improvement opportunities
- Working with suppliers and technology partners to resolve issues effectively
- Challenging existing processes and identifying ways to improve service delivery
Requirements
- Nice to have: Enterprise application support
- Nice to have: Learning Management System (LMS) support