- Bangalore, India
- Senior
- 6+ years
Provide L2/L3 remote technical support to global Philips PerformanceBridge and Advanced Visualization customers, troubleshoot complex software, hardware, OS, database, network and integration issues, perform remote upgrades, configuration changes, health checks, and security patching, monitor system health, diagnose and resolve customer issues, collaborate with engineering and global support teams, document findings, support knowledge sharing, and maintain customer-first mindset.
Responsibilities
- Provide L2/L3 remote technical support to global customers
- Troubleshoot complex software, hardware, OS, database, network and integration issues
- Perform remote upgrades, configuration changes, health checks, and OS security patching
- Monitor system health and prevent unplanned downtime
- Diagnose and resolve customer issues using logs and system metrics
Requirements
- Relevant technical degree or equivalent experience in Computer Science, Information Technology, Engineering, Healthcare IT, or a related discipline
- Nice to have: healthcare imaging or clinical informatics environments
- Nice to have: radiology or cardiology workflows
- Nice to have: DICOM
- Nice to have: HL7