- Palo Alto, California, United States
- Manager
- $79–$105 per hour
- 9+ years
Lead a high-performing team of clinical application analysts and technical specialists to implement, support, and enhance clinical research application suite, focusing on Epic Research and CTMS.
Compensation
Base Pay Scale: Generally starting at $79.21 - $104.97 per hour
Responsibilities
- Lead, coach, and mentor a talented team of application analysts
- Own end-to-end service delivery and SLA performance for Epic Research, CTMS, and related research applications
- Drive incident resolution, maintenance cycles, ServiceNow operational tracking, and continuous improvement
- Collaborate with principal investigators, clinical research coordinators, School of Medicine leadership, and hospital operational leaders to understand evolving research workflows
- Guide requirements gathering, solution design, and technical roadmap sequencing
Requirements
- Bachelor’s degree in IT, Computer Science, Health Administration, Life Sciences, or a related field
- Nice to have: Billing integrations
- Nice to have: Clinical trial management systems (CTMS)
- Nice to have: Experience with Epic Research modules
- Nice to have: Experience with electronic health records (EHR)