- United States
- Senior
- 5+ years
Senior Application Advisor for Managed Services, providing Epic EHR design, build, testing and advanced troubleshooting for Nordic clients.
Responsibilities
- Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications
- Fulfill system requests from customers by performing issue analysis and translating needs into detailed requirement specifications
- Anticipate the impact of changes to other applications and systems and manage those impacts
- Oversee and participate in onboarding of new team members to the customer support team
- Explain complex system setups and impacts to internal staff and customer counterparts
Requirements
- Post-secondary education or equivalent experience
- Nice to have: Experience with Epic Grand Central, Cadence, Referrals, Welcome, or RTE
- Nice to have: Well-rounded understanding of Epic modules
- Nice to have: Prior management experience
- Nice to have: Prior project management experience