- Remote, United States +1 more
- Remote
- Full-time · Manager
- $69K–$107K per year
Provide operational leadership and oversight in support of a large, complex health system customer.
Locations (2)
- United States
- New York City, United States
Compensation
Anticipated Pay Range $68,500 - $107,470 annually.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.