Customer Support Specialist – Voice & Chat - Italian & English Speaker
American Express - Global Commercial Services Italia · Posted Nov 10, 2026
- Madrid, Madrid, Spain
- Hybrid
- Full-time
- Competitive base salaries
Deliver world‑class customer support across phone, chat and mobile messaging channels, managing customer conversations and resolving enquiries and concerns.
Responsibilities
- Deliver world‑class customer service across phone, chat and mobile messaging channels
- Build lasting customer relationships through a consultative approach
- Enhance the Card Member experience by identifying opportunities to offer additional products
- Meet and exceed quality and productivity targets while complying with applicable regulatory requirements
- Navigate internal systems and applications efficiently to support customers
Requirements
- High school diploma or university degree