- London, England, United Kingdom
- Hybrid
- Contract · Director
Lead a multidisciplinary team across Client Listening and Buyer Engagement, helping to deliver a connected, insight-led and distinctive client experience that differentiates the firm.
Responsibilities
- Lead and embed the Client Experience agenda, translating the firmwide vision into clear priorities, measurable outcomes and consistent ways of working that enhance the experience of all clients.
- Build and lead the Client Experience capability, providing leadership across Client Listening, Client Insight and Buyer Engagement, while creating alignment, focus and operational excellence across Customer Success.
- Lead the Client Insight team to turn the voice of the client into action, increasing the volume, quality and value of client feedback and translating insight into meaningful interventions and improvements.
- Lead the development of strategic buyer programmes, using insight into evolving buying trends, behaviours and shifting buyer-group dynamics to shape relevant networks, engagement and experiences.
- Act as the voice and conscience of the client across Customer Success, ensuring client needs, expectations and feedback remain central to programme priorities and decision-making.
Requirements
- Nice to have: Brand Management
- Nice to have: Brand Marketing
- Nice to have: Business Development
- Nice to have: Campaign Performance Analysis
- Nice to have: Channel Marketing