Experience Owner III
Veterans Sourcing Group · Posted Oct 26, 2026
- Westwood, Massachusetts, United States
- Contract · Senior
- 6+ years
Lead the product strategy and customer experience for Fraud Communications across multiple customer channels.
Responsibilities
- Own the Fraud Communications product roadmap
- Define customer journeys across SMS, Email, Outbound Voice, Amazon Connect, and future AI-enabled communication channels
- Partner with Fraud Operations to improve customer experiences during fraud events
- Define product requirements, user stories, and acceptance criteria
- Prioritize backlog and manage delivery across multiple teams
Requirements
- Bachelor’s degree or equivalent experience
- Nice to have: Fraud Operations
- Nice to have: Fraud Prevention
- Nice to have: Banking
- Nice to have: Financial Services