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On-site · Full-time · Associate
CA$94K–CA$124KHybrid · Full-time · Senior
+10K new in the last hour
Responsible for forecasting contact center demand at the daily and monthly time interval out to several years to assist with resource planning across Consumer and Community Banking operations, focusing on time-series forecasting, inferential statistics, and data analysis.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity.
As a Senior Demand Forecast Analyst – NAM, you will sit at the intersection of data science and commercial planning, building and improving the statistical forecasting models that underpin demand planning capability.
The salary range for the role is CAD$94,000 - CAD$124,000
Develop interval-level volume forecasts, run staffing calculations, build capacity plans, and support real-time monitoring and multi-vendor alignment using Genesys Cloud CX.