Provide high-quality customer support for Booking.com customers in Greece, handling inquiries via voice, chat, or email and ensuring a positive partner experience.
Compensation
Gross salary of 1300 EUR, alongside a monthly performance bonus. Monthly meal allowance of 50 EUR (net). Private health insurance plan. Relocation assistance available (300 EUR flight cost reimbursement). Up to 3 weeks of paid hotel accommodation if relocating to Athens. 25 days annual leave per year.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for accommodation partners by resolving basic questions and queries
Provide accurate, valid, and complete information using the right tools, methods, and processes
Ensure a high level of partner service and a positive partner experience
Travel Customer Service Representative in support of Booking.com, providing exceptional customer experiences by answering communications, conducting research, and resolving issues related to accommodation.
Compensation
Gross salary of 1050 EUR, alongside a monthly performance bonus.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Resolve basic questions and queries regarding rooms, rates, and availability
German-English Travel Customer Service Representative in support of Booking.com, focused on providing exceptional customer experiences in the travel industry.
Compensation
Gross salary of 1380 EUR, alongside a monthly performance bonus.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for accommodation partners by resolving basic questions and queries
Skilled in a wide range of event functions delivering memorable experiences through food and drink service, table setting, guest interaction, and area maintenance.
Responsibilities
Setting tables and event materials
Communicating with the kitchen
Interacting and serving guests
Cleaning work areas and supplies
Follow all company and safety and security policies and procedures
Guest Service Experts deliver a wide range of services to ensure guests enjoy their meals, including setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas.
Provide prompt and courteous F&B service to the Hotel’s guests.
Responsibilities
Read daily events, to acknowledge any VIP’s arrivals.
Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
Present children's menus when appropriate, and describe specials and alternative cuisine
Serve and clear food and beverage items in an unobtrusive and professional manner
Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
F&B and Event Service Expert focused on delivering memorable guest experiences through event functions, setting tables, interacting with the kitchen, and maintaining clean work areas.
Responsibilities
Follow all company and safety and security policies and procedures
Report maintenance needs, accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
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