- Remote, United States
- Remote
- Full-time · Senior
- $145K–$165K per year
- 5+ years
Lead requirements gathering and process design for federal agency clients on ServiceNow platform, acting as backlog gatekeeper and mentor to junior analysts and developers.
Compensation
Compensation: $145,000 – $165,000
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria, and functional specifications within Agile/Scrum.
- Conduct gap analysis between current legacy processes and ServiceNow out-of-the-box functionality.
- Partner with the Agile Coach to design, document, and roll out Agile processes and SOPs that drive consistency across all ServiceNow delivery teams.
- Backlog gatekeeper: review every user story for accuracy, completeness, and ambiguity.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
- Nice to have: ServiceNow Certified System Administrator (CSA)
- Nice to have: ITIL v4 Foundation
- Nice to have: Project Management Professional (PMP)
- Nice to have: CSM